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dear sir or madame,
����as one of the regular customers of your online store, i am writing this letter to express my complaint against the flaws in your product��an electronic dictionary i bought in your shop the other day.
����the dictionary is supposed to be a favorable tool for my study.
����unfortunately, i found that there are several problems.
����to begin with, when i opened it, i detected that the appearance of it had been scratched.
����secondly, i did not find the battery promised in the advertisement posted on the homepage of your shop, which makes me feel that you have not kept your promise.
����what is worse, some of the keys on the keyboard do not work.
����i strongly request that a satisfactory explanation be given and effective measures should be taken to improve your service and the quality of your products.
����you can either send a new one to me or refund me my money in full.
����i am looking forward to your reply at your earliest erely.
����yours
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